Rok Your TV strives to ensure the satisfaction of our customers. However, as a distributor of third-party services, our refund policies are aligned with the policies of the service providers we represent. Refunds may be issued under the following circumstances:
If you cancel your service request before the service installation, you may be eligible for a full refund of any upfront payments made to Rok Your TV.
If there is a verifiable issue with the service installation or activation that is directly attributable to Rok Your TV, we will work to resolve the issue or, in rare cases, issue a refund.
Fees associated with the processing of services, including installation charges, activation fees, and administrative costs, are non-refundable.
For any inquiries regarding our refund policy, please contact our support team at:
Phone: +1 (844) 260-7585